Shipping Policy

At Dropacle, we strive to provide a smooth, transparent, and reliable shipping experience for all our customers. Please review the details below to understand how our shipping and delivery process works.

Shipping Locations:

We currently deliver within the United Arab Emirates (UAE) only.

Order Processing Time:

Orders are typically processed within 1 business day after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time:

Once dispatched, orders are generally delivered within 1–3 business days across the UAE.

Payment & Cash on Delivery (COD):

For customer convenience, most orders are delivered using Cash on Delivery (COD). Where applicable, payment options will be clearly displayed at checkout before order confirmation.

Shipping Fees:

Any applicable shipping fees will be clearly shown at checkout prior to completing your purchase.

Order Tracking:

After your order is shipped, tracking details may be shared via email or SMS, where available. Please allow some time for tracking information to update in the courier system.

Incorrect or Incomplete Address:

Customers are responsible for providing accurate and complete shipping details at checkout. Dropacle is not liable for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information.

Delays & Exceptional Circumstances:

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including courier delays, weather conditions, or public holidays. We appreciate your patience and understanding in such cases.

Damaged or Missing Items:

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery, along with clear photos and your order details, so we can assist you promptly.