Return and Refund Policy
At Dropacle, customer satisfaction is important to us. Please read this policy carefully to understand the conditions under which returns and refunds are accepted.
Eligibility for Returns:
We accept return requests under the following conditions:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging, including all accessories and tags.
- The return request must be made within 7 days of delivery.
Certain items may not be eligible for return due to hygiene or safety reasons, unless they arrive damaged or defective.
Non-Returnable Items:
The following items are generally not eligible for return unless they are faulty or damaged upon arrival:
- Personal care or hygiene products (if opened or used).
- Products damaged due to misuse, wear and tear, or improper handling.
- Items marked as final sale or non-returnable.
How to Request a Return:
To initiate a return, please contact us at:
Email: alirajpootking580@gmail.com / faiqqayyum115@gmail.com
Include your order number, reason for return, and clear photos if the item is damaged or incorrect. Our support team will guide you through the next steps.
Return Shipping:
- Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Dropacle is not responsible for items lost or damaged during return shipping..
We recommend using a trackable shipping service when returning items.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method
Shipping fees, if applicable, are non-refundable unless the return is due to our error.
Exchanges:
At this time, we do not offer direct exchanges. If you wish to replace an item, please initiate a return (if eligible) and place a new order.
Late or Missing Refunds:
If you have not received your refund after the stated timeframe, please check with your bank or payment provider. If the issue persists, contact us and we will assist you.
Compliance with UAE Laws:
Dropacle strictly follows UAE consumer protection and e-commerce regulations. This policy is designed to be fair, transparent, and compliant with applicable laws in the United Arab Emirates.
Email Support:
You can reach us anytime via email. We aim to respond as quickly as possible during business hours:
1: alirajpootking580@gmail.com
2: faiqqayyum115@gmail.com
WhatsApp Support:
For Quick Responses contact us on: